Shipping policy

SOPHER SIMLAH

SHIPPING & DELIVERY POLICY

Last updated: September 2026

We want your Sopher Simlah order to reach you safely, efficiently and in the same condition in which it left us.

This Shipping & Delivery Policy explains how we process, package and deliver orders placed through the Sopher Simlah online store.

This policy should be read together with our Return & Refund Policy and Terms of Service.

All delivery arrangements are subject to applicable South African consumer-protection legislation.

1. WHERE WE DELIVER

Sopher Simlah currently delivers to addresses within South Africa.

[INSERT IF INTERNATIONAL SHIPPING WILL BE OFFERED]

International shipping may be introduced in future. Where international delivery is available, the applicable shipping costs, delivery estimates, customs requirements and other charges will be communicated to the customer before the order is completed.

2. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

  • name;

  • surname;

  • street address;

  • suburb;

  • city/town;

  • postal code;

  • telephone number; and

  • any relevant delivery instructions

before completing your purchase.

Sopher Simlah cannot be held responsible for delays, failed deliveries or additional delivery costs resulting from an incorrect, incomplete or outdated delivery address supplied by the customer.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible.

We will do our best to assist, but once an order has been dispatched, we may not be able to change the delivery address.

3. SHIPPING COSTS

Applicable shipping costs will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on:

  • delivery location;

  • order size or weight;

  • delivery service selected; and

  • promotional or free-shipping offers that may apply at the time of purchase.

Where free shipping is offered, the terms of the promotion will be clearly communicated on the website.

Unless expressly stated otherwise, the shipping charge applies to the original delivery of the order.

4. ORDER PROCESSING

Orders are processed after successful payment has been received.

We will make reasonable efforts to process and dispatch orders within the timeframe communicated on the website.

Please note that order processing time and courier delivery time are separate periods.

For example, if an order takes 2–3 business days to process and the selected courier service takes 2–5 business days to deliver, the total delivery timeframe may be approximately 4–8 business days.

Orders placed on weekends or public holidays will generally be processed on the next applicable business day.

5. ESTIMATED DELIVERY TIMES

Estimated delivery times will be communicated on the website or during checkout.

Standard delivery: [INSERT ESTIMATED DELIVERY TIME]

Express delivery, where available: [INSERT ESTIMATED DELIVERY TIME]

These timeframes are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delivery may take longer during:

  • sales;

  • promotional periods;

  • product launches;

  • public holidays;

  • peak shopping periods;

  • adverse weather;

  • courier disruptions; or

  • other circumstances outside our reasonable control.

If there is an unexpected significant delay with your order, we will make reasonable efforts to communicate this to you.

6. PRE-ORDERS & MADE-TO-ORDER PRODUCTS

Where a product is offered as a pre-order, made-to-order or otherwise has a specific production period, the estimated production timeframe will be stated on the relevant product page.

The production period is separate from the courier delivery period.

If your order contains both an immediately available item and a pre-order or made-to-order item, your order may be dispatched together once all items are ready unless otherwise communicated.

7. TRACKING YOUR ORDER

Where a tracking service is available, customers will receive tracking information once their order has been handed to the relevant delivery service.

Tracking information may take some time to become active after the parcel has been collected.

Once a parcel has been handed to the courier, delivery is subject to the courier's operating processes and delivery network.

8. DELIVERY ATTEMPTS

The courier may attempt delivery to the address supplied at checkout.

If nobody is available to receive the parcel, the courier may:

  • make another delivery attempt;

  • contact the customer;

  • leave the parcel according to its delivery procedures; or

  • arrange collection from an applicable collection point.

Customers should ensure that someone is reasonably available to receive the parcel where required.

9. FAILED DELIVERY

If delivery fails because:

  • the customer supplied an incorrect address;

  • the address is incomplete;

  • nobody is available to receive the parcel where a signature or personal receipt is required;

  • the customer does not respond to courier communication; or

  • the customer otherwise prevents delivery,

additional delivery charges may apply if the parcel needs to be re-dispatched.

Where additional charges arise because of information or actions attributable to the customer, the customer may be responsible for those costs.

We will communicate with the customer before charging any additional delivery cost where reasonably possible.

10. DELAYS CAUSED BY THE COURIER

Once your order has been handed to the courier, Sopher Simlah relies on the courier's delivery network to complete the delivery.

Courier delays can occasionally occur.

Examples include:

  • operational delays;

  • incorrect sorting;

  • weather conditions;

  • traffic or road closures;

  • public holidays;

  • high parcel volumes;

  • strikes;

  • service interruptions; or

  • other circumstances outside our reasonable control.

We will assist customers in following up on delayed parcels where reasonably possible.

However, an estimated delivery date does not constitute a guarantee unless expressly stated as such.

11. LOST PARCELS

If your parcel appears to have been lost during delivery, please contact us.

We will liaise with the relevant courier or delivery service and investigate the matter.

Customers should not independently place a second order simply because a parcel appears to be delayed without first contacting us.

Where the parcel is confirmed as lost and Sopher Simlah is responsible for the delivery, we will provide the appropriate remedy in accordance with applicable law.

12. DAMAGED PACKAGING OR GOODS

Please inspect your parcel when it arrives.

If the packaging appears significantly damaged, please photograph the parcel before opening it where reasonably possible.

If the garment itself appears damaged, please contact us as soon as possible and provide:

  • your order number;

  • photographs of the packaging;

  • photographs of the shipping label;

  • photographs of the garment; and

  • a description of the damage.

Do not wash, tumble dry, alter or repair a garment that you believe was damaged before delivery.

We may request that the item be returned for assessment.

Where the damage is attributable to Sopher Simlah or otherwise qualifies for a statutory remedy, the applicable remedy will be provided in accordance with South African law.

13. CHECK YOUR ORDER BEFORE WASHING

We strongly recommend that customers inspect their order before washing it.

This is particularly important because all Sopher Simlah garments are made from 100% cotton, unless otherwise stated on the relevant product page.

Once you have confirmed that you have received the correct garment and that there are no obvious issues, please read the care instructions before washing.

IMPORTANT:

100% cotton garments WILL shrink if tumble dried, particularly when exposed to high heat.

The correct care instructions are provided:

  • on the relevant product page; and

  • inside your parcel.

Customers are responsible for following these instructions.

Shrinkage or damage resulting from incorrect washing, drying, ironing or other negligent garment care will not ordinarily be regarded as a manufacturing defect.

Please see our Return & Refund Policy for full details.

14. RETURN SHIPPING

Shipping an order to you and returning an order to us are separate delivery transactions.

Change of mind / incorrect size

Where a customer chooses to return an item because they:

  • changed their mind;

  • selected the incorrect size;

  • selected the incorrect product; or

  • otherwise no longer want the item,

the customer is responsible for the return delivery cost, subject to any statutory rights that may apply.

Manufacturing defect / Sopher Simlah error

Where:

  • Sopher Simlah sent the wrong item;

  • Sopher Simlah sent the wrong size;

  • the item arrived damaged due to an issue attributable to Sopher Simlah; or

  • the item has a qualifying manufacturing defect,

Sopher Simlah will cover the applicable return delivery cost, subject to the requirements of applicable law.

Please contact us before returning an item so that we can provide the correct return instructions.

15. FREE SHIPPING PROMOTIONS

From time to time, Sopher Simlah may offer free or discounted shipping promotions.

The terms of each promotion will be communicated at the time the promotion is offered.

Unless otherwise stated, promotional free shipping applies only to the original delivery of the order and does not automatically mean that return shipping is free.

Return shipping remains subject to our Return & Refund Policy.

16. DELIVERY TO BUSINESS ADDRESSES

If you provide a business address, please include:

  • the business name;

  • your full name;

  • building or unit number where applicable;

  • street address; and

  • any relevant reception or delivery information.

Sopher Simlah is not responsible for parcels that cannot be located because insufficient delivery information was supplied.

17. DELIVERY TO APARTMENTS, COMPLEXES & GATED PROPERTIES

Customers receiving deliveries at apartments, residential complexes, estates or gated properties should provide any information reasonably necessary for the courier to access the property.

This may include:

  • unit number;

  • building name;

  • complex name;

  • gate or access instructions; and

  • contact information.

Customers remain responsible for ensuring that the courier can reasonably access the delivery location.

18. ORDERS CONTAINING MULTIPLE ITEMS

Where an order contains multiple products, Sopher Simlah may dispatch the items together or separately depending on stock availability, production requirements and fulfilment arrangements.

If an order is split into multiple deliveries, we will communicate this where reasonably necessary.

You will not be charged additional delivery fees solely because Sopher Simlah chooses to split an order, unless otherwise clearly communicated before purchase.

19. PUBLIC HOLIDAYS & PEAK PERIODS

Delivery and processing times may be longer during:

  • South African public holidays;

  • December and year-end periods;

  • major promotional events;

  • product launches; and

  • periods of unusually high order volumes.

Where we anticipate significant delays, we will communicate the expected timeframe as clearly as reasonably possible.

20. EVENTS OUTSIDE OUR REASONABLE CONTROL

Sopher Simlah will not be responsible for delays caused by circumstances reasonably outside our control.

These may include:

  • extreme weather;

  • natural disasters;

  • strikes;

  • road closures;

  • civil disturbances;

  • courier network disruptions;

  • power or telecommunications failures;

  • government restrictions;

  • public emergencies; or

  • other unforeseen circumstances.

Where reasonably possible, we will keep affected customers informed.

21. CUSTOMER RESPONSIBILITY AFTER DELIVERY

Once your parcel has been delivered, please:

  1. Check that you have received the correct items.

  2. Check the garments for any obvious damage or manufacturing issues.

  3. Check the size and product details.

  4. Read the care instructions.

  5. Follow the supplied washing and drying instructions.

Please do not tumble dry your Sopher Simlah garment unless the specific care instructions expressly permit it.

Our garments are made from 100% cotton and tumble drying can cause shrinkage.

22. CONTACT US ABOUT YOUR DELIVERY

If you have a question about your order or delivery, please contact:

Sopher Simlah

Website: sophersimlah.co.za

Email: sophersimlah@gmail.com

Please include your order number whenever contacting us about an existing order.

23. CHANGES TO THIS SHIPPING POLICY

Sopher Simlah may update this Shipping & Delivery Policy from time to time.

The version applicable to your order will generally be the version in effect when your order was placed, subject to any mandatory requirements of applicable South African law.